Case study · Professional services · Australia

The Migration: every enquiry qualified before the first consultation

Client
The Migration, MARA-registered migration agency
Industry
Professional services (immigration)
Scale
5,000+ clients · 2 offices · 4.6 Google rating
The Migration website on desktop, tablet and mobile

The challenge

Migration advice is personal, but the first step is always the same: is this person eligible, and for which visa? With enquiries coming in across several languages and two offices, consultants were spending a large share of their time on first conversations that could have been answered by a points calculation.

What we built

  • PR points calculator

    Prospective clients enter their age, qualifications, English level and work experience, and see their likely points score instantly.

  • PR Pathway Roadmap

    A personalized next-steps plan based on their situation.

  • Online consultation booking

    Qualified prospects book directly with the right office.

  • Service pages

    One for each visa type, answering common eligibility questions.

What it automated

The first eligibility check, which used to be a phone call, is now self-serve. Consultants start each consultation already knowing the client's situation, and spend their time on advice rather than arithmetic.

Is your team answering the same first questions every day?

Tell us what your team spends too much time doing. We'll tell you whether it can be automated, what it would take, and whether the numbers make sense.

Find What You Can Automate

Free assessment. No commitment. If something isn't worth automating, we'll say so.

↑