AI Automation for Retail & Ecommerce

Retail and ecommerce automation for the back office behind every sale

Orders from several channels, stock levels that don't match, supplier invoices, returns and a customer inbox that never empties. We automate the back-office work behind your store, connected to your e-commerce platform, accounting software and the tools your team already uses.

Find What You Can Automate See the workflows

Built for retailers and e-commerce businesses of 10–100 people.

Order to report, automated

  1. Order receivedOnline store and marketplacesCaptured
  2. Stock updated everywhereStore, back office and spreadsheetSynced
  3. Supplier invoice matchedAgainst the purchase orderMatched
  4. Daily sales report sentNobody copied a thingDone

Anything unusual goes to your team to review first.

Every sale creates back-office work

Most retail teams we talk to spend hours every day on:

The busier your store gets, the more of this there is.

  • Re-entering orders from marketplaces and email into your systems
  • Updating stock levels across your store, marketplaces and spreadsheets
  • Keying supplier invoices and matching them to purchase orders
  • Processing returns and refunds one at a time
  • Answering "where's my order?" and the same product questions all day
  • Pulling sales numbers together from every channel

Which retail and ecommerce workflows can be automated?

Order processing

Today

Orders from marketplaces, email and phone are re-entered into your systems.

Automated

Orders from every channel are captured, checked and entered into your order and accounting systems, with anything unusual flagged.

Inventory sync

Today

Stock levels are updated by hand across your store, marketplaces and spreadsheets.

Automated

Stock changes in one system update the others, and low stock or mismatches are flagged before they turn into overselling.

Supplier invoices and purchase orders

Today

Supplier invoices are keyed in and matched to purchase orders by hand.

Automated

Invoices are read, matched to the purchase order and delivery, and sent for approval, with price or quantity differences flagged.

Returns and refunds

Today

Each return is checked, logged and refunded one at a time.

Automated

Return requests are checked against your policy, logged and prepared for approval, with stock and accounting updated once they're approved.

Customer service triage

Today

The team reads every message to work out what it's about.

Automated

Messages are categorized (order status, returns, product questions, complaints), linked to the order and routed, with suggested replies for routine questions. See inbox automation.

Sales and channel reporting

Today

Numbers are exported from each channel and combined in spreadsheets.

Automated

Sales, stock and returns data are pulled together into one report on schedule, with unusual movements flagged.

Every retailer runs these differently, by channel, supplier and system. We map your version before building anything.

What changes for your team?

  • BeforeOrders are re-entered from each channel

    AfterOrders arrive in your systems automatically

  • BeforeStock levels drift between systems

    AfterStock stays in sync, with mismatches flagged

  • BeforeSupplier invoices are keyed by hand

    AfterInvoices arrive matched and ready for approval

  • BeforeReturns are processed one by one

    AfterReturns are checked and prepared for approval

  • BeforeReports are built from several exports

    AfterOne report, built on schedule

Your team stays in control

Automation handles the routine work. Refunds, pricing and anything customer-facing follow the rules you set, and anything unusual goes to a person first.

  • Human review where it matters.

    When the AI isn't confident, or the stakes are high, the item goes to a person to check before anything is posted.

  • Rules, not guesswork.

    We add validation checks (totals, formats, duplicates, matching against your records) on top of the AI.

  • A clear audit trail.

    Every automated action is logged: what came in, what was extracted, what changed, and who approved it.

  • Your data stays protected.

    We sign an NDA before we see your data, access is limited to what the automation needs, and we never use your data to train AI models.

  • Built for customer and payment data.

    Access is limited to the systems each automation needs, every action is logged, and your customers' data is never used to train AI models.

Works with your store and your back office

Works with

E-commerce and payments

  • Shopify
  • WooCommerce
  • Stripe

Accounting and ERP

  • Xero
  • QuickBooks Online
  • NetSuite
  • Sage
  • Microsoft Dynamics 365 Business Central

Customer support

  • Zendesk
  • Freshdesk
  • Intercom

Email and communication

  • Microsoft 365 / Outlook
  • Google Workspace
  • Slack
  • WhatsApp Business

Spreadsheets and reporting

  • Excel
  • Google Sheets
  • Airtable
  • Power BI

Selling on a marketplace or using a system not listed? If it can be reached, we can usually connect to it.

How it works

  1. Audit

    We follow an order through your business, from checkout to delivery and returns, and see where your team's time goes.

  2. Identify

    We pinpoint the processes where automation will realistically pay for itself, and tell you which ones won't.

  3. Build

    We build the AI-powered automation, with checks and human review where the stakes are high.

  4. Integrate

    We connect it to the software your team already uses, so nobody has to learn a new tool.

  5. Improve

    We monitor it, fix issues, and expand it as your business changes.

Ecommerce automation services: common questions

What are ecommerce automation services?

Ecommerce automation services use software, and increasingly AI, to handle the repetitive back-office work in a retail or ecommerce business: order processing, inventory sync, supplier invoices, returns, customer service triage and reporting.

Can it work with Shopify or WooCommerce?

Yes. Both have well-documented APIs, and we connect them to your accounting software, marketplaces and other tools. Tell us what you use and we'll confirm the approach.

Will customers get automated replies?

Only if you want them to. We usually start with suggested replies that your team approves, and automate simple answers, like order status, once you're happy with them.

Can you help before our busy season?

Yes, and it's one of the best times to plan it. Ideally we build ahead of your peak, so the automation is proven before order volumes rise.

Is our customer data safe?

We sign an NDA, limit access to what each automation needs, log every action, and never use your customers' data to train AI models.

Let's find the first workflow to automate in your store.

Tell us where your team loses the most time: orders, stock, suppliers, returns or the inbox. We'll tell you what AI can realistically handle.

Find What You Can Automate

Free assessment. No commitment. If something isn't worth automating, we'll say so.

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