AI Automation for Property Managers

Property management automation for teams juggling hundreds of units

Maintenance requests, tenant emails, lease paperwork, rent reminders, inspections and owner reports. We automate the day-to-day admin of managing properties, connected to your property management software and the tools your team already uses.

Built for property management companies of 10–100 people.

Maintenance request, automated

  1. Tenant reports an issueEmail, portal or WhatsAppRead
  2. Request triagedUrgency and trade identifiedPrioritized
  3. Contractor bookedTenant and owner updatedScheduled
  4. Invoice matched to the jobReady for approvalMatched

Anything unusual goes to your team to review first.

Your property managers are buried in admin

Most teams we talk to spend hours every day on:

The more doors you manage, the more of this there is.

  • Reading maintenance requests and working out who to send
  • Answering the same tenant questions by email and phone
  • Keying lease details and documents into the system
  • Chasing late rent with reminder after reminder
  • Writing up inspection notes and photos into reports
  • Preparing owner statements and updates each month

Which property management workflows can be automated?

Maintenance requests

Today

Requests arrive through every channel and are triaged and assigned by hand.

Automated

Requests are read, categorized by urgency and trade, logged against the property and sent to the right contractor, with tenants and owners kept updated. When the contractor's invoice arrives, it's matched to the job for approval. See invoice processing automation.

Tenant enquiries

Today

The team answers the same questions about rent, repairs and move-outs all day.

Automated

Enquiries are categorized and linked to the tenancy, routine questions get suggested replies, and anything sensitive goes straight to a person. See inbox automation.

Lease and tenancy documents

Today

Lease details are read and typed into the system, and renewals are tracked by hand.

Automated

Leases and applications are read, key dates and terms are entered, and renewals and expiries are flagged ahead of time. See document processing automation.

Rent reminders and arrears

Today

Late payments are spotted in reports and chased one tenant at a time.

Automated

Payments are checked against what's due, polite reminders follow your schedule, and arrears that need a person are escalated with the history attached.

Inspections

Today

Notes and photos are turned into reports by hand after every visit.

Automated

Inspection notes and photos are organized into a draft report in your format, with issues turned into maintenance tasks for review.

Owner statements and updates

Today

Statements and updates are assembled from several reports each month.

Automated

Rent, costs and maintenance activity are pulled into owner statements and updates on schedule, ready for review before they go out.

Every portfolio runs differently, by property type and market. We map your version before building anything.

What changes for your team?

  • BeforeMaintenance requests are triaged by hand

    AfterRequests arrive triaged, logged and assigned

  • BeforeThe same tenant questions are answered all day

    AfterRoutine questions get suggested replies

  • BeforeLease details are typed into the system

    AfterLease details and key dates are entered automatically

  • BeforeLate rent is chased one tenant at a time

    AfterReminders go out on schedule, with escalations flagged

  • BeforeOwner statements are built each month

    AfterOwner statements are drafted and ready for review

Your team stays in control

Automation handles the routine work. Arrears action, deposit decisions, repairs above your approval limits and anything sensitive with a tenant or owner always go to a person.

  • Human review where it matters.

    When the AI isn't confident, or the stakes are high, the item goes to a person to check before anything is posted.

  • Rules, not guesswork.

    We add validation checks (totals, formats, duplicates, matching against your records) on top of the AI.

  • A clear audit trail.

    Every automated action is logged: what came in, what was extracted, what changed, and who approved it.

  • Your data stays protected.

    We sign an NDA before we see your data, access is limited to what the automation needs, and we never use your data to train AI models.

  • Built for tenant and owner data.

    Access is limited to the systems each automation needs, every action is logged, and tenant and owner data is never used to train AI models.

Works with your property software and the tools around it

We connect to your existing tools, including:

Works with

Property management software

  • AppFolio
  • Buildium
  • Yardi Breeze
  • Rent Manager
  • PropertyMe
  • Re-Leased
  • Arthur Online

Accounting

  • Xero
  • QuickBooks Online
  • Sage

Communication

  • Microsoft 365 / Outlook
  • Google Workspace
  • WhatsApp Business

Documents and e-signature

  • SharePoint
  • Google Drive
  • DocuSign

Using something not listed? If it can be reached, we can usually connect to it.

How it works

  1. Audit

    We follow a tenancy through your business, from application to move-out, and see where your team's time goes.

  2. Identify

    We pinpoint the processes where automation will realistically pay for itself, and tell you which ones won't.

  3. Build

    We build the AI-powered automation, with checks and human review where the stakes are high.

  4. Integrate

    We connect it to the software your team already uses, so nobody has to learn a new tool.

  5. Improve

    We monitor it, fix issues, and expand it as your business changes.

Property management automation: common questions

What is property management automation?

Property management automation uses software, and increasingly AI, to handle the repetitive admin of managing properties: maintenance requests, tenant enquiries, lease documents, rent reminders, inspections and owner statements. It gives property managers more time for tenants, owners and properties.

Do we need new property management software?

No. We don't sell software. Property management workflow automation connects the systems you already run, like your property software, inbox and accounting, so the steps between them happen without retyping.

Will tenants be talking to a bot?

Only if you want them to. We usually start with suggested replies your team approves, and anything sensitive always goes to a person.

Does it work with our property management software?

Most likely. Systems like AppFolio, Buildium and PropertyMe offer APIs or integrations, and we can usually work with others through exports. Tell us what you use and we'll confirm.

Can it handle maintenance requests out of hours?

It can triage and log requests at any time and alert your on-call contact for urgent issues, based on rules you set.

Where should a property management company start?

Usually with maintenance requests or tenant enquiries. They're high-volume and follow a clear pattern, so automation in property management tends to pay back fastest there.

Let's find the first process to automate in your portfolio.

Tell us where your team loses the most time: maintenance, tenant emails, leases, rent or owner reporting. We'll tell you what AI can realistically handle.

Find What You Can Automate

Free assessment. No commitment. If something isn't worth automating, we'll say so.

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